Shipping & Returns Policy

Returns Policy

Hansel & Gretel Fashions Ltd makes every effort to describe and display goods and products in great detail. However, if you feel your purchase is not suitable we will accept it back providing it is in the original packaging and fit for re-sale. Please note that you will be responsible for the cost of returning the goods to us. For your protection and convenience we recommend that you use a recorded delivery service. All items you wish to return have to be received by us within 7 days of your receipt of delivery. Please note that all relevant packing slips and other documents should accompany the product on its return to Hansel & Gretel Fashions Ltd. Once this procedure has been adhered to and the goods are returned in their original packaging and fit for re-sale, you will then proceed with the relevant actions which apply to your case. Please note - a cancellation fee of 25% of the order value will be made payable by the buyer in the event of the relevant order by the buyer where a period of more than 14 days has elasped as of date of order taken. 

Faulty Goods

The products sold have been manufactured to comply to statutory legal requirements and the relevant safety standards within the EU. All products are covered by a manufacturer's warranty of 6 months for defects in manufacturing or material. If a product you have purchased has a fault and is covered by this warranty we will repair or replace the item for you and cover the carriage costs. However, if a fault has occurred through misuse, accidental damage or excessive wear and tear then all carriage and repair costs will be borne by you. We value your custom and we endeavor to resolve all queries as quickly as possible. Your statutory rights are not affected.